Clear information about how PDQ handles personal data.

1. Who is responsible

PDQ is a service of Asporea Digital Pty Ltd (ABN 48 653 431 479). In this policy, “PDQ”, “we”, “us” and “our” refer to the organisation responsible for operating the service and handling personal information.

2. Information we collect

Depending on how you use PDQ, we may collect:

• account and contact details, including your name, business name, email address, phone number and login details;
• billing information, transaction records, plan details and billing address;
• information submitted through Plan a migration, support requests and other forms;
• subscriber data, lists, fields, campaign content, templates and automation settings that you place in the service;
• operational and security records such as IP address, login time, browser information, message delivery events and error logs.

3. How we use information

We use personal information to create and administer accounts, provide and secure the service, process payments, send service communications, answer support requests, assess migration needs, meet legal obligations and improve reliability and usability.

Submitting a service enquiry does not subscribe you to marketing. PDQ does not use third-party advertising trackers or behavioural analytics on its public website.

4. Subscriber data and your responsibilities

Customers control the subscriber information they upload to PDQ. We process that information to provide the service on the customer’s instructions. Customers remain responsible for having a lawful basis to collect and contact subscribers, maintaining consent records and responding to privacy requests that relate to their lists.

5. Payments and service providers

Payments are processed by Stripe. PDQ does not store full payment card details. We may also use carefully selected supplementary providers for email delivery, security, support, communications and essential service operation. They may process only the information needed to perform their service and are required to protect it.

6. International processing

PDQ operates from Australia. Some supplementary providers may process information in other countries, including the United Kingdom and United States. Where information is handled overseas, we take reasonable steps to require appropriate privacy and security protections.

7. Cookies and tracking

PDQ may use essential cookies needed for account sessions, security, preferences and form operation. We do not use advertising cookies or cross-site tracking on the public website.

8. Retention and security

We keep information only for as long as it is needed to provide the service, meet legal and accounting duties, resolve disputes and protect the platform. We use reasonable administrative, technical and organisational safeguards, but no online service can guarantee absolute security.

9. Your choices and rights

You may ask PDQ to provide access to, correct or delete personal information, subject to applicable law and legitimate retention requirements. You may also object to or restrict certain processing and complain about how information has been handled. Customers can manage much of their account information directly in PDQ.

10. Changes and contact

We may update this policy when the service or legal requirements change. The current version will remain published at this address. For a privacy request or complaint, contact PDQ using the support details in your account or the contact channel shown on the PDQ website.

This policy should be reviewed by qualified counsel before the redesigned site is made live.